We do our utmost to get you order processed, packaged and posted as soon as possible. Orders after 3.30pm unfortunately cannot be processed until the next working day.
We are UK based company and our ecommerce platform will accept orders 24/7. If you need to speak to a human, we are around and generally try to work the usual working week. But we are fun company and our staff - and their wellbeing - is the most important thing to us. So we don't apologise that we will have adhoc afternoons off, with very little notice. We all love bikes here - so we want to be out on them as well!
ProcessingEverything that is on the site is held as physical stock. Occasionally stock might run low, in that instance we have a great arrangement with our distributors who will send your order directly to you. It saves them having to send to us, then us to you. Its also good for the environment - less package and less transportation. The only downside is that it might take a day or two longer. But in that instance, we will call you to ask you what you want to do.
We use a number of postal services from Royal Mail, Hermes and DPD. Depending on the size/quantity of your order will depend on which service we will use.
If you want to contact us - the quickest and easiest is email@example.com