Delivery
Delivery
We do our utmost to get you order processed, packaged and posted as soon as possible. Orders after 3.30pm unfortunately cannot be processed until the next working day.
Opening times
We are UK based company and our ecommerce platform will accept orders 24/7. If you need to speak to a human, we are around and generally try to work the usual working week. But we are fun company and our staff - and their wellbeing - is the most important thing to us. So we don't apologise that we will have adhoc afternoons off, with very little notice. We all love bikes here - so we want to be out on them as well!
Processing
Everything that is on the site is held as physical stock. Occasionally stock might run low, in that instance we have a great arrangement with our distributors who will send your order directly to you. It saves them having to send to us, then us to you. Its also good for the environment - less package and less transportation. The only downside is that it might take a day or two longer. But in that instance, we will call you to ask you what you want to do.
Posting
We use a number of postal services from Royal Mail, Evri and DPD. Depending on the size/quantity of your order will depend on which service we will use.
Lost items
As an independent company we are at the mercy the courier companies. Whilst we will endeavour to do our very best to find packages that are lost, we can't give immediate refunds until we get the approval of the courier company, so that we can claim off their insurance to cover the loss.
The process varies from courier to courier and we reserve the right to not issue refunds if we believe fraud has taken place and / or until the courier have undertaken their own investigations.
You maybe required to provide additional information and failure to do this when requested could result in a delay of a claim.
If an item has been delivered and then stolen, then you need to report this to the Police and send over the crime reference number.
Contact us
If you want to contact us - the quickest and easiest is hello@veloceclub.co.uk