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Protecting Your Privacy

At Veloce Club, we are fully committed to protecting the privacy and security of our customers and site visitors (that's you!). Everyone in the Veloce Club team fully appreciates and respects how important privacy is.

 

If you have any questions about how we safeguard your privacy or if anything on this page is unclear, drop us a line at dataprotection@veloceclub.co.uk

 

For all our services, the data controller — the company that’s responsible for your privacy — is Townhouse Creative Limited.

 

How we use your information

Your name & contact details

How we use this?
 Why do we need them?
Name and address We need this to fulfil the delivering of your order to you.
Email
We use your email address to send you updates on the progress of your order, including dispatched and any tracking information.
Product emails We use this to follow up with you on your new order. But we also use this to keep you up to date on any new products, promotions or any other information related to the Veloce Club. We only send this with your permission.
Adverts Showing you Veloce Club adverts as you browse the internet, so that you can stay posted on our latest news, products and promotions.
Fraud prevention To detect and prevent fraud against you and against the Veloce Club.

 

Your gender & date of birth

How we use this?
Why do we need them?
So we send you appropriate information!
We stock products that are both male, female and unisex orientated; we'd hate to spam you with news and information on products that you wouldn't wear, so this helps us tailor our newsletter to your clothing preference.
To celebrate your birthday! Whilst we can't send you a birthday cake with candles on, we can instead you a little something to your email address. But don't worry this is not does not subscribe you to our general newsletter.

 

Your riding style, brand preferences & responses

How we use this?  How we use this?
Why do we need them?
So we send you appropriate information! If you're into Cafe Racers, but keep getting information on race suits, then that is not a great experience. By knowing your riding style and/or preference we can make sure that products relevant to your riding preference are sent to you.
What brands you like.
Motorcycle protection and apparel is a very specific to the individual rider. We want to make sure that we send you information on products from brands that we know you like.
Your responses. We want to run competitions and surveys (you never know you could be our next winner!) and we use this information to execute these. You can opt out at anytime.

 

Your payment details & information

 How we use this? Why do we need them?
To take payments and issue refunds. We don't store any of your payment details, so they can't be read by anyone. Payments are transacted through 3rd party payment providers (i.e. Stripe, PayPal) and your card and payment details are stored by them. We can only issue refunds to payment platform used to make the original purchase.
Fraud prevention.
To prevent and detect fraud against either you or Veloce Club.

 

Your purchase history & service support

How we use this? Why do we need them?
Customer service.
We want to make sure that our customer service is number one. We want to know were the issues are so that we can proactively put in place solutions so that your experience is the best possible experience can be with the Veloce Club.
 Customer service. Returns and exchanges. Linked into our customer service statement above, we want to be proactive in ensuring our service is top notch. Knowing this information will help us achieve this at the Veloce Club.
Making the right product recommendations.
This is make sure we can send you or advise you on brands and products that are suited to you and your style.

 

Your device & how you use our digital platforms.

 How we use this? Why do we need them?
To improve our digital platforms. We use this to constantly improve the experience on all our current and future digital platforms, including our website and app.
To protect our digital platforms.
To protect our digital platforms. We use to this help prevent and detect fraud and meet to any legal obligations we have around protecting your data.
Making the right product recommendations. This is make sure we can send you or advise you on brands and products that are suited to you and your style.

You are in no way obligated to give us any of this personal information. Our website might not work optimally if you choose not to, though, and you might not be able to buy from us if you don't, and you will be unlikely to receive optimal customer service.

 

We do not share any of your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such as payment service providers and delivery companies.
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order, and Klarna where you choose to use their payment service.

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

 

Keeping your information

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

 

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

 

Marketing messages

With your permission, we’ll send you marketing messages by email or mail, to keep you in the loop on what we're up to and help you find out about our latest and greatest products. You can stop receiving marketing messages from us at any time.

You can do this:

  • Through your account settings.
  • By clicking on the ‘unsubscribe’ link in any email.
  • By contacting our Customer Care team.

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

 

Please note that it might take us a few working days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or birthday emails).

 

Veloce Club online adverts

Veloce Club engages in online advertising, so you might see our ads while browsing the web. We do this to keep you aware of what we're up to and what's new in our catalogue. Like many companies, we target our banners and ads to you when you are on other websites and apps.

 

We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

 

The banners and ads you see will be based on information we hold about you, or your previous use of the Veloce Club website (for example, your Veloce Club search history, and the pages you visited on our website) or on Veloce Club banners or ads you have previously clicked on.

 

Cookies

We use cookies on our website to optimise your shopping experience. For more information on how Veloce Club uses cookies, please read our cookie policy.

 

Your rights

You have a lot of rights relating to your personal information, amongst which:

  • The right to be informed about how your personal information is being used (like our privacy policy).
  • The right to access the personal information we hold about you.
  • The right to request the correction of inaccurate personal information we hold about you.
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
  • The right to stop direct marketing messages, which you can do through Your Account, and to withdraw consent for other consent-based processing at any time.
  • The right to request that we transfer or port elements of your data either to you or another service provider.
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.
  • If you want to exercise your rights, have a complaint, or just have questions, please contact us.

    Klarna

    In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy policy.

     

    Adjustments to our Privacy Policy

    We might change this page from time to time, just so you're kept up to date on how we are processing your data. If we make any significant changes, this will be communicated via the Veloce Club website, email, or other services.

     

    Contact us

    We always want to hear from our customers (especially if you feel we could do better). Please don’t hesitate to contact our customer service team, who will be happy to answer any questions you may have.

     

    You can contact our privacy team by dropping us a line at dataprotection@veloceclub.co.uk or else through Customer Care via the Veloce Club website.